Communication Management
Communication Management
2 days / 16h
Modules
Manager of people vs. Manager of team performance
- relationship between managerial behaviour - individual and team performance.
- Situation manager vs Problem manager. How to create solution-oriented team skills?
- Concern for optimization and not only for activities.
- successful managerial behaviours: impartiality, proactivity, transparency, role-model
Managerial Communications
- what is the purpose and role of management communication
- how we set and communicate objectives and tasks within the team.
- what are the implicit messages in communication and what is their impact in developing relationships.
- what is the mode of transmission of messages. Verbal and non-verbal communication.
- how do we give/receive professional feedback? The role of feedback for team performance.
- why and how to control our personal reactions; how to apply filters to the information and the states transmitted in the team;
Efficient meetings
- what are and how do we apply the necessary steps in organising an effective meeting.
Email communication
- what types of messages can be sent by e-mail.
- what are the mistakes in using e-mail. what are the rules for efficient e-mail use.