Personal Development
A. Trainer
How to prepare a training:
- What is a training. What is the difference between a training programme and an intervention such as: training, coaching, mentoring, etc.
- How and under what conditions do adults develop their skills. How adults learn.
- Training needs analysis. What tools you can use for it.
- How you set training objectives and design activities for a training. Preparing course materials.
How to deliver training that impacts participant performance:
- Methods and techniques to generate interactivity. Ways to deliver messages in an interactive way.
- Communication and behaviours needed to facilitate learning and performance.
- Methods to turn training situations into learning opportunities.
- Types of participants and how to manage different situations.
Evaluating a training | Personal development of the trainer:
- How to monitor, evaluate progress in a training program.
- Types of evaluation: by progress or by standard.
- Evaluation tools.
- Why always be a trainer in training?
- The trainer - the model of good practice?
B. Personal Productivity
2 days / 16h
- Personal management (setting and consistently following priorities, planning and organizing)
- Job management (managing meetings, office, email/phone)
- Relationship management (assertiveness in relationships, ability to say no, negotiating internal/external customer emergencies)
C. Emotional Intelligence
2 days / 16h
- Self-awareness and emotional self-evaluation
- Control and effective management of emotions
- Self-motivation
- Empathy and understanding of others
- Managing relationships and difficult situations appropriately